Why should I trust SparkleMafia?
All of our professional housecleaners are fully trained and insured. Extensive background checks and drug testing is done to ensure peace of mind. We also back all of our work with a 24-hour satisfaction guarantee.
Who will clean my home?
We do our best to schedule the same housekeepers for you. Typically there will be a primary cleaner that will become familiar with your preferences and provide you with consistent service. Another team member will be their backup and work to exceed your expectations if the need arises.
What should I do before a cleaning?
To ensure maximum efficiency, please pick up toys, clothing and electronics before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean.
Is it OK for pets to be in the home during a cleaning?
Yes, we’re a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Is it OK if I’m not home?
Due to common work schedules, most of our customers aren’t home when we arrive. In most cases, our trusted housekeepers are provided with a spare key or garage code.
What time will you arrive?
We will give you a target arrival time for each cleaning. Please allow for up to 30 minutes of leeway on arrival time (15 minutes early or later). The end time will be adjusted accordingly.
What if something’s damaged during a service?
We do our best to work quickly as well as carefully. If something happens to break when we are working, we will bring the matter to your attention and do our best to repair or replace the item. Our housekeepers are insured, so claims can be filed when appropriate.
What do you not clean?
Our services are designed to keep your home clean, but there are some limitations to what we offer.
We don’t typically:
- Clean toys or personal items
- Wash all windows (referrals available)
- Clean carpets (referrals available)
- Do laundry (exceptions can occasionally be made upon request)
- Move furniture
Will you bring the needed cleaning equipment and supplies?
We provide all of the cleaning materials needed and take them with us when we leave. We prefer to use your vacuum but can bring one of ours upon request if needed.
If you have a strong preference in regards to what cleaning products we use, feel free to let us know and we’ll do what we can to work with your requests. In order to protect the health of our cleaners, there are some products that may need to be substituted.
What if I need to reschedule?
If you need to cancel or reschedule a cleaning, we recommend that you call as soon as you become aware of the needed change, and no less than 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
How do I pay?
Payments are due on the day of your scheduled service. When you receive your estimate, we will ask you to fill out our Credit/Debit Card Authorization Form to confirm your appointments. You will not be billed until the work has been completed. This just allows us to keep your card on file to process payments after services have been rendered. The authorization form must be filled out to confirm your appointment. Once done, you will then receive an appointment conformation email typically within one business day. Once billing has been processed the card holder will receive a receipt via email.
When can you start cleaning for me?
Contact us to get first available dates, receive a free over-the-phone estimate or schedule a free in-home consultation. We’ll take the time to walk-through and discuss your budget, schedule, and cleaning preferences with you before providing a full estimate.
How much do your services cost?
We provide affordable, top-quality housecleaning services. We work with each client to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.
We can also add specialty services to your regular cleaning plan as needed, such as:
- Fridge interior cleaning
- Oven interior cleaning
- Changing bed linens
- Washing/folding clothes
Can I provide my cleaner with special instructions?
Yes, we encourage it. Your preferences help us enhance your cleaning experience and ensure that you’re completely happy with our cleaning.
Why will my initial clean be more expensive than my other regularly scheduled services?
Our initial cleaning may take longer to catch up on any items that may not have been cleaned in a while. Once the house is brought to our basic standard it will be much easier to maintain and save you expense in the long run.
Should I tip my housekeeper?
While tips aren’t required, your cleaner greatly appreciates them and is allowed to accept them as long as they are clearly set out for them with a note or their name on it. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can give it to them personally or contact the office to add a tip to the regular bill.