Why should I trust SparkleMafia?
All of our professional housecleaners are fully trained and insured. Extensive background checks and drug testing are conducted to ensure peace of mind. We also back all of our work with a 24-hour satisfaction guarantee.
Who will clean my home?
We do our best to schedule the same housekeepers for you. Typically, there will be a primary cleaner who will become familiar with your preferences and provide consistent service. Another team member will be their backup and work to exceed your expectations if needed.
What should I do before a cleaning?
To ensure maximum efficiency, please pick up toys, clothing, and electronics before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean.
Is it OK for pets to be in the home during a cleaning?
Yes, we’re a pet-friendly company. If your pet is aggressive, we recommend keeping them outside or in a gated area to ensure our housecleaners’ safety. If you won’t be home, please let us know how to handle cleaning around your pet.
Is it OK if I’m not home?
Most of our customers aren’t home when we arrive. In most cases, our trusted housekeepers are provided with a spare key or garage code.
What time will you arrive?
We will provide you with a target arrival time for each cleaning. Please allow up to 30 minutes of flexibility (15 minutes early or late), and the end time will be adjusted accordingly.
What if something’s damaged during a service?
We work quickly but carefully. If something breaks, we will inform you and do our best to repair or replace the item. Our housekeepers are insured, so claims can be filed when necessary.
What do you not clean?
Our services focus on keeping your home clean, but some tasks are outside our scope.
We don’t typically:
- Clean toys or personal items
- Wash all windows (referrals available)
- Clean carpets (referrals available)
- Do laundry (exceptions may be made upon request)
- Move furniture
Will you bring the needed cleaning equipment and supplies?
We provide all necessary cleaning materials and take them with us when we leave. We prefer to use your vacuum but can bring one upon request.
If you have specific product preferences, let us know, and we’ll do our best to accommodate. For the health of our cleaners, some products may need to be substituted.
What if I need to reschedule?
If you need to cancel or reschedule a cleaning, please call us at least 48 hours in advance. We’ll do our best to accommodate your scheduling needs.
How do I pay?
Payments are due on the day of your scheduled service. When you receive your estimate, we will ask you to fill out our Credit/Debit Card Authorization Form to confirm your
appointments. You will not be billed until the work has been completed. This just allows us to keep your card on file to process payments after services have been
rendered. The authorization form must be filled out to confirm your appointment. Once done, you will then receive an appointment confirmation email typically within one business day. We require a completed Credit/Debit Card Authorization Form to confirm appointments, but you won’t be charged until after the service is completed. Once billing has been processed, the cardholder will receive a receipt via email.
When can you start cleaning for me?
Contact us for the first available dates, a free over-the-phone estimate, or a free in-home consultation. We’ll discuss your budget, schedule, and cleaning preferences before providing a full estimate.
How much do your services cost?
We provide affordable, top-quality house cleaning services. We work with each client to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.
We also offer specialty services, including:
- Fridge interior cleaning
- Oven interior cleaning
- Changing bed linens
- Washing/folding clothes
Can I provide my cleaner with special instructions?
Yes, we encourage special instructions to enhance your cleaning experience and ensure satisfaction.
Why is my initial clean more expensive?
Our initial cleaning may take longer to catch up on areas that haven’t been cleaned in a while. Once brought up to standard, maintenance cleanings will be quicker and more cost-effective.
Should I tip my housekeeper?
Tips aren’t required but are greatly appreciated. You can leave cash in a clearly marked envelope, tip at each service, or add a tip through our office.