Cleaning Service Terms of Service
Last Updated: June 11, 2026
These Terms of Service (“Terms”) constitute a binding agreement between you (the “Customer”) and SparkleMafia (the “Company”) regarding the provision of residential and/or commercial cleaning services. By booking our cleaning services, you agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT BOOK CLEANING SERVICES.
1. Acceptance and Eligibility
By booking our cleaning services, you represent and warrant that:
- You are at least 18 years of age
- You have the legal authority to grant access to the property to be cleaned
- You have the legal capacity to enter into this binding agreement
- All information you provide is accurate, current, and complete
2. Services
The Company provides professional residential and/or commercial cleaning services. The specific services, scope, frequency, and pricing will be agreed upon at the time of booking. Services may include but are not limited to:
- Regular housekeeping and maintenance cleaning
- Deep cleaning services
- Move-in/move-out cleaning
- Post-construction cleaning
- Specialized cleaning services as agreed
The Company reserves the right to modify service offerings and pricing at any time with reasonable notice.
3. Service Scope and Limitations
Unless specifically agreed upon in writing, our standard services do NOT include:
- Cleaning at heights requiring ladders above 3 steps
- Moving heavy furniture or appliances
- Exterior window cleaning above ground level or that do not have a hard surface in front of them to stand on
- Cleaning of biohazardous materials
- Cleaning in hoarding conditions or properties with excessive clutter
- Pest control or infestation remediation
- Carpet shampooing or upholstery cleaning
- Cleaning the inside sides of ovens (unless specifically requested)
- Cleaning the inside of refrigerators (unless specifically requested)
The Company reserves the right to refuse service or discontinue cleaning if conditions are unsafe or fall outside the agreed scope of work.
4. Cleaning Supplies and Equipment
The Company will provide all standard cleaning supplies and equipment unless otherwise agreed. Clients are asked to provide a working vacuum and stepladder. If you prefer specific cleaning products, notify us at the time of booking. Clients are required to provide specific cleaning products at their own cost that are outside of our standard kit.
5. Payment Terms
- Payment is due once services have been completed.
- Your payment method may be retained on file and charged in accordance with your scheduled cleaning(s) and authorization.
- All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
- The Company reserves the right to adjust pricing based on service frequency, property size, condition, or additional services requested.
- A service fee equal to $50 may be charged for returned payments.
6. Scheduling, Cancellation, and Rescheduling
Cancellations and Rescheduling
- Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service to avoid fees.
- Cancellations with less than 48 hours’ notice will result in a cancellation fee of $50 of the service price.
- For recurring services, future appointments remain scheduled unless cancelled with proper notice.
7. Access to Property, Lockouts, and No-Show Policy
Access to Property
You are responsible for ensuring our service providers can access your property at the scheduled time. You must provide accurate access instructions, codes, or keys as needed.
Lockouts / Inaccessibility
If service providers are unable to access your property due to lockout, unavailability, incorrect instructions, or other circumstances within your control, you will be charged the full service amount.
No-Show Policy
If you are not present when required and we cannot complete the service, you will be charged the full service amount.
8. Property Access and Keys
- You may provide the Company with keys, access codes, or other entry methods for your property.
- All keys and access information will be kept secure and used solely for providing agreed services.
- You are responsible for notifying us immediately if locks are changed or access codes are updated.
- Keys may be returned upon request or upon termination of recurring services.
- The Company is not responsible for locksmith fees if you are locked out of your property.
9. Pet Policy
- Please inform us of any pets at the time of booking.
- For safety reasons, we request that aggressive or unpredictable pets be secured in a separate area during cleaning.
- The Company reserves the right to refuse service or leave immediately if service providers feel unsafe due to pet behavior.
- You are responsible for any injuries to service providers caused by your pets.
10. Damage and Breakage Policy
The Company takes great care when cleaning your property. However, accidents may occasionally occur.
Reporting
You must report any damage claims within 24 hours of service completion. Claims require photographic evidence and a detailed description.
Coverage
The Company carries liability insurance for damages caused by our negligence during service. Resolution is limited to the lesser of: (a) repair or replacement cost, or (b) fair market value.
Exclusions
- Pre-existing damage or wear and tear
- Items that are already damaged, cracked, or in fragile condition
- Damage to items improperly stored or in unstable positions
- Damage caused by undisclosed property conditions
- Fine art, antiques, collectibles, or heirlooms (unless specifically agreed to clean with special care)
- Damage resulting from customer negligence or third parties
11. Theft Policy
The Company conducts background checks on all service providers and maintains strict hiring standards.
Reporting
You must report any theft claims within 7 days of the service in question. Theft claims require a valid police report. You must provide the Company with a copy of the police report and opportunity to investigate.
Exclusions
- Cash, gift cards, securities, or cryptocurrency
- Jewelry, precious metals, or gemstones (unless secured)
- Items claimed without proof of prior ownership
- Items of purely sentimental value without documented market value
12. Your Responsibilities
You agree to:
- Provide accurate contact, property address, and access information
- Maintain a reasonably clean and safe working environment
- Secure all valuables, important documents, and fragile items prior to service
- Remove or secure any items you do not want moved or cleaned
- Inform us of any special concerns, fragile items, or areas requiring extra care
- Disclose any property conditions that may affect service (pets, health concerns, access issues, etc.)
- Provide adequate notice of any changes to scheduled services
- Treat our service providers with respect and professionalism
13. Service Provider Information
Background Checks
All service providers undergo background checks prior to employment. The Company maintains insurance and bonding as required by law.
Service Provider Assignment
The Company will make reasonable efforts to send consistent service providers for recurring services. The Company reserves the right to substitute service providers as needed due to scheduling, illness, or other circumstances. All substitute providers are held to the same standards and training.
Tipping
Tips are appreciated but never required. Tips may be provided directly to service providers or added to your payment.
14. Health and Safety
Your Property
You must inform us of any health hazards present on the property (mold, asbestos, lead paint, etc.). You must disclose any infectious diseases present in the household. The Company reserves the right to refuse service or require additional protective equipment for hazardous conditions.
Our Service Providers
If a service provider is ill, we will reschedule or send a substitute. Service providers follow health and safety protocols as established by the Company.
15. Insurance and Bonding
The Company maintains general liability insurance and is bonded in accordance with WA law. Proof of insurance is available upon request.
16. Force Majeure
The Company shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, government restrictions, or other emergencies. In such cases, we will reschedule your service at the earliest opportunity.
17. Privacy and Confidentiality
The Company respects your privacy. We will not share your personal information or details about your property with third parties except as necessary to provide services or as required by law. Please refer to our Privacy Policy for complete information about data collection and use.
18. Photo / Media Release (Before-and-After Photos)
The Company may take before-and-after photos of cleaned areas for quality assurance, training, documentation of condition, and/or marketing. When photos are used for marketing, the Company will make reasonable efforts to avoid capturing personally identifiable information and may blur personal or identifiable items.
Opt-out: You may opt out of marketing use of photos at any time by notifying the Company in writing (including by email or text). Opting out of marketing does not prevent the Company from taking photos for internal documentation/quality assurance related to a service issue, damage/theft claim, or condition documentation.
You represent that you have authority to permit photography inside the property. To the fullest extent permitted by law, you grant the Company a non-exclusive, worldwide, royalty-free license to use approved photos (subject to your opt-out choice above) for the purposes stated in this section.
19. Communications (Email/SMS)
By providing your phone number and email address, you consent to receive communications regarding your bookings, including:
- Appointment confirmations and reminders
- Service updates or delays
- Billing and payment notifications
- Requests for feedback
You may also receive occasional promotional messages. You may opt out of promotional communications at any time by replying STOP to text messages or using the unsubscribe link in emails. Standard message and data rates may apply.
20. SMS Terms & Conditions
Consent to Receive SMS Messages
By providing your phone number to SparkleMafia, you consent to receive text messages regarding your cleaning appointments, reminders, and service updates. These messages may include promotional offers, service confirmations, and important notifications.
Opt-In Process
Customers can opt in to receive messages in person at their physical location or over the phone by contacting our business. By providing their phone number and agreeing to receive texts, customers consent to receive text messages from SparkleMafia regarding business contact, but not as a condition of purchase.
Message Frequency
You may receive text messages related to your service, promotions, or other relevant notifications. Frequency will vary based on service engagement.
Opt-Out Process
You may opt out of receiving text messages from us at any time by replying STOP to any message. Upon opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.
Support & Help
For assistance, reply HELP to any message or contact our customer support at [email protected].
Message & Data Rates
Standard message and data rates may apply depending on your mobile service provider.
Privacy Policy
We respect your privacy. Your mobile information will not be shared with third parties. Our privacy policy is available at: https://sparklemafia.com/privacy-policy
Terms & Conditions
By opting into our SMS service, you agree to these terms and our general terms of service available at: https://sparklemafia.com/terms-of-service
21. Satisfaction Guarantee (Re-Clean Policy) + Disclaimer
The Company wants you to be satisfied with your service. Subject to the terms below, if you believe we missed an area within the agreed scope of work, we will make reasonable efforts to address it.
Re-Clean Remedy
If you notify us within 24 hours of service completion, the Company will offer up to two (2) return visits to re-clean the identified areas, at no additional charge, as your exclusive remedy for dissatisfaction with cleaning quality. Return visits must be scheduled within a reasonable timeframe based on availability, and typically within 7 days of the original service unless we agree otherwise.
Limits / Exclusions
This guarantee applies only to areas/tasks that were within the originally agreed scope and reasonably accessible at the time of service. It does not apply to:
- Permanent staining, discoloration, etched surfaces, rust, corrosion, hard water/scale that cannot be fully removed, damage, or wear and tear
- Results affected by excessive clutter, hoarding conditions, biohazards, pests/infestations, or undisclosed hazards
- Work requiring specialty services not booked (e.g., carpet shampooing, upholstery extraction, pest remediation)
- Issues arising after the service due to occupant activity, pets, guests, contractors, weather, leaks, or other third parties
No Other Warranties
Except for the re-clean remedy described above (and to the fullest extent permitted by applicable law), the Company disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not guarantee the complete removal of all stains, odors, buildup, or discoloration.
22. Termination
By Customer
You may discontinue services at any time by providing written notice (e.g., text, email) at least 48 hours prior to your next scheduled cleaning to avoid late cancellation fees. For recurring services, you must cancel with at least 48 hours prior to avoid charges for the next scheduled service.
By Company
The Company may terminate services immediately for:
- Non-payment
- Unsafe working conditions
- Verbal abuse or harassment of service providers
- Violation of these Terms
- Providing false information
23. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
- THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
- THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION.
- SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
24. Indemnification
You agree to indemnify and hold harmless the Company and its employees from any claims, damages, losses, or expenses arising from:
- Your failure to disclose property hazards or conditions
- Injuries occurring on your property due to conditions you created or failed to disclose
- Your violation of these Terms
- False accusations against service providers
25. Dispute Resolution
Before filing a lawsuit, you agree to contact the Company and attempt to resolve the dispute informally for at least 30 days by providing a written description of the issue and the relief requested. During this period, both parties agree to act in good faith to resolve the matter.
Nothing in this section limits either party’s right to:
- Seek relief in small claims court for eligible claims, or
- Seek any rights or remedies that cannot be waived under applicable Washington law.
26. Governing Law and Venue
These Terms and any dispute arising out of or related to these Terms or the Services will be governed by the laws of the State of Washington, without regard to conflict-of-law principles. Subject to applicable law, you agree that any legal action must be brought in the state or federal courts located in Washington State, and you consent to personal jurisdiction and venue in those courts.
27. Modifications to Terms
The Company reserves the right to modify these Terms at any time. For existing customers, we will provide notice of material changes via email at least 30 days before they take effect. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
29. Entire Agreement
These Terms, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and the Company regarding cleaning services and supersede all prior agreements and understandings.
By booking cleaning services with SparkleMafia, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.