☎ (360) 295-6970

Terms & Conditions of Service

Thank you for choosing SparkleMafia Professional Cleaning for your cleaning needs.

Below, you’ll find information on our cleaning services, scheduling, and policies to help ensure a seamless experience.

Services Offered

Maintenance Clean

Frequency: Weekly, Bi-weekly, Monthly (once every 4 weeks), or as agreed upon.

Included Tasks:

  • Kitchen: Cleaning cabinet fronts/handles (as needed), backsplash, counters, sink, oven (inside door and bottom), range, microwave, and refrigerator front.
  • Bathrooms: Cleaning cabinet fronts/handles (as needed), counters, sinks, mirrors, toilets, showers, and light fixtures.
  • Bedrooms/Living Areas: Dusting baseboards, window gutters, doorknobs, light switches, and other high-touch surfaces.
  • Floors: Vacuuming and mopping uncarpeted areas.

Initial/Deep or One-Time Clean

Frequency: Typically needed as your first clean or if your home hasn’t been professionally cleaned in two months or more.

Included Tasks: Everything in the Maintenance Clean, plus:

  • Removing hard water stains as much as possible.
  • High dusting and deep dusting.
  • Vacuuming edges of the carpet.
  • Thorough cleaning of buildup.

Move-In/Out Clean

Included Tasks: Everything in the Initial/Deep or One-Time Clean, plus:

  • Cleaning light fixtures, cupboards inside and out, appliances, and high-touch surfaces.
  • High dusting and washing inside windows.
  • Vacuuming edges and surfaces of all floors and mopping uncarpeted areas.

Post-Construction Clean

Included Tasks: Everything in the Move-In/Out Clean, plus:

  • Removing plastic film and stickers from new appliances/windows.
  • Dusting walls and moldings.
  • Removing paint drips/splatters.

Scheduling

Appointments are confirmed upon completion of the required Credit/Debit Card Authorization Form.

Equipment & Supplies

We provide cleaning supplies and tools, but clients must provide a vacuum and step stool.

Payment

A valid payment method is required to secure appointments. Payments are processed after services are completed.

Tipping Policy

Tips are optional but appreciated and can be left as cash, check, or added to the automated payment.

Entry to Your Home or Office

Clients must ensure access through one of the following:

  • Being present.
  • Providing access codes or key lockbox details.
  • Leaving the home unlocked (not liable for unauthorized entry).

Photo Release

Before-and-after photos may be taken for reference, but personal or identifiable items will be blurred. Clients may opt out.

Rescheduling & Cancellations

A 48-hour notice is required to avoid a $50 cancellation fee. Missed appointments due to inaccessibility will also incur a fee.

Special Requests

Requests should be communicated at the start of the appointment. Additional time may be required for extra tasks.

Unique Items

Cleaning of unique items is handled on a case-by-case basis. Please inquire in advance.

SMS Terms & Conditions

Consent to Receive SMS Messages

By providing your phone number to SparkleMafia, you consent to receive text messages regarding your cleaning appointments, reminders, and service updates. These messages may include promotional offers, service confirmations, and important notifications.

Opt-In Process

Customers can opt in to receive messages in person at their physical location or over the phone by contacting our business. By providing their phone number and agreeing to receive texts, customers consent to receive text messages from SparkleMafia regarding business contact, but not as a condition of purchase.

Message Frequency

You may receive text messages related to your service, promotions, or other relevant notifications. Frequency will vary based on service engagement.

Opt-Out Process

You may opt out of receiving text messages from us at any time by replying STOP to any message. Upon opting out, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

Support & Help

For assistance, reply HELP to any message or contact our customer support at info@sparklemafia.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile service provider.

Privacy Policy

We respect your privacy. Your mobile information will not be shared with third parties. Our privacy policy is available at: https://sparklemafia.com/privacy-policy

Terms & Conditions

By opting into our SMS service, you agree to these terms and our general terms of service available at: https://sparklemafia.com/terms-of-service

Ready to Book?

Contact us or fill out the service request form to schedule your cleaning. We look forward to serving you!

For any questions, reach out to us at info@sparklemafia.com.

BOOK NOW